Based in the United Kingdom, EAST LONDON BALLERS CIC is committed to providing transparent and fair return and after-sales policies covering fitness-related courses and physical goods purchased online.

1. Scope of Returns
   This return policy applies to the following products and services:
    Fitness Apparel
    Sports Accessories & Equipment
    Selected physical goods purchased online
   ⚠️ Note: Fitness courses, personal training sessions, and completed services are generally not eligible for refunds after use; however, requests may be considered and negotiated on a case-by-case basis. 2. Return Policy for Opened Items (Important Note)
   We offer a flexible return policy:
   Returns are accepted even for opened items.
   Items must remain in substantially intact condition suitable for resale.
   Return requests must be submitted within the specified timeframe (usually within 30 days of receipt).
   Approval of the return is subject to an inspection of the item’s actual condition.
2. Conditions for Return Requests
   To request a return, customers must meet the following basic criteria:
   Submit the request within the designated return period.
   The item must not be severely damaged or damaged due to misuse.
   Include original packaging (if applicable).
   Provide the order number and purchase details.
3. Return Process
4. Contact customer service to submit a return request.
5. Ship the item back according to the provided instructions.
6. We receive and inspect the item.
7. Refund processing is completed within 3–5 business days.
8. Return Shipping Costs

Returns due to product quality issues: Shipping costs are covered by EAST LONDON BALLERS CIC.
Returns for non-quality reasons: Shipping costs are borne by the customer.

6. Refund Information
   Refunds are processed after the returned item is received and inspected.
   Refunds are issued to the original payment account.
   Processing time is typically 3–5 business days.
7. Return Address (UK)

📧 Return Contact Email: eastlondonballers@outlook.com
📍 Address: 60 Beam Avenue, Dagenham, England, RM10 9BJ

8. Non-Returnable Situations

Returns may not be accepted in the following cases:
Obvious damage caused by misuse or abuse.
Items rendered unsuitable for resale.
Requests made after the return deadline.
Items shipped back without prior authorization.

9. Contact Us

To request a return or obtain the return address, please contact:

Email: eastlondonballers@outlook.com
Phone: +447957579545

EAST LONDON BALLERS CIC is committed to providing a reliable and transparent shopping and after-sales experience, ensuring that every customer—whether in the UK or internationally—can purchase and use our fitness and sports products with confidence.