EAST LONDON BALLERS CIC values ​​your privacy and the protection of your personal data. We are committed to handling all user information in a transparent, lawful, and secure manner, ensuring your data is properly protected while you use our fitness, sports training, and online services.

1. Information We Collect
   We may collect the following information when you use our services:
    Basic personal information (e.g., name, contact details, age)
    Fitness and training-related information (e.g., fitness levels, training records, class participation)
    Account information (e.g., membership registration details, login data)
    Order information (e.g., online store purchase history)
    Device and usage data (e.g., browsing behavior on our website, IP address)
2. How We Use Information
   The information we collect is used to:
    Provide fitness memberships and training services
    Schedule personal training sessions and group classes
    Support basketball training and youth sports programs
    Process online store orders and deliveries
    Improve service quality and user experience
    Facilitate necessary customer communication and support
3. Information Sharing
   We do not sell or rent your personal information. We may share information in the following circumstances:
    With payment and logistics service providers (for order processing)
    When required by law or regulatory authorities
    With third-party technical support providers necessary for service delivery (e.g., website hosting)
4. Data Security
   We implement reasonable technical and administrative measures to protect the security of your information, including:
    Encrypted data transmission
    Secure server storage
    Access control
    Regular system security checks
5. Data Retention
   We retain your information only for as long as necessary to fulfill the purposes of the service or as required by law.
6. Your Rights
   You have the right to:
    Access your personal data
    Correct inaccurate information
    Request the deletion of your personal data
    Opt out of marketing communications
    Inquire about data usage
   To exercise these rights, please contact us using the details below.
7. Third-Party Services
   Our website or online store may include third-party services (such as payment systems or analytics tools); the privacy policies for these services are the responsibility of their respective providers.
8. Privacy Policy Updates
   We may update this privacy policy from time to time. Updates will take effect immediately upon publication on the website.

EAST LONDON BALLERS CIC is committed to providing you with a safe and reliable fitness and sports service experience, while strictly protecting your personal privacy and data security.